ROOKMAZE
WEBSITE PRIVACY POLICY
This website is operated by ROOKMAZE. The privacy of our users is extremely important to us and therefore we encourage all users to read this policy very carefully because it contains important information regarding:
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who we are;
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how and why, we collect, store, use, and share personal information;
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your rights in relation to your personal information; and
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how to contact us and supervisory authorities in the event that you have a complaint.
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Who we are
ROOKMAZE ('we', 'us', 'our') collects, uses, and is responsible for storing certain personal information about you ('you, 'your', 'yours').
2. The personal information we collect and use
Personal information is information that you can be identified from (and does not include any anonymised forms of information).
3. Types of personal information
We may process the following types of personal information in relation to you: your name, email address, Address, phone number and any information you supply voluntarily.
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How your personal information is collected
This section describes how the above types of personal information are collected by us. Your personal information will be collected as follows:
Personal information obtained by use of cookies or other automated means:
We will sometimes obtain information via automated technology. This shall be by use of cookies and other similar technology. A cookie is a small text file that is placed onto your computer or electronic device when you access our website. Similar technologies include web beacons, action tags, local shared objects ('flash cookies'), and single-pixel gifs. Such technologies can be used to track user's actions and activities and to store information about them. Usually, this will be in order to monitor and obtain information regarding:
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Identifying returning users, registrants, and subscribers;
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Eliminating the need for returning users to re-enter their login details;
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Enabling you to move more easily around our sites and applications;
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Tracking your use of our sites to better develop our sites and applications in accordance with your requirements;
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Building up an anonymous profile based on your browsing patterns across our sites, applications, and third-party websites, which enables us to make advertisements and content available to you that is more relevant to your interests;
On the first occasion that you use our site, we will ask whether you consent to our use of cookies and/or other similar processing technologies. If you do not consent, such technologies will not be used. Thereafter you can opt out
of using cookies at any time or you can set your browser not to accept cookies. However, some of our website features may not function as a result.
For further information on our use of cookies and other similar technologies, please see our policy document as described below.
Changes to the way in which we collect your personal information.
In the event that we need to obtain personal information in relation to you from any other source than those described above, we shall notify you of this.
5. How we use your personal information
General purposes
In general, your personal information will generally be processed for the following purposes:
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We collect information about you to; fulfil your request e.g., if you fill out a ‘request a callback’ form we use this information to contact you directly, process your order, manage your account, and if you agree, email you about other products, services, and information we think may be of interest to you. We may also contact you directly to follow up on the service and user experience we provide.
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Use of your information for marketing purposes - We have described above that one of the general purposes for which your data shall be processed is for our marketing purposes. We wish to make you aware that you have the right to object or to opt out of any direct marketing by:
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Unsubscribing by writing a mail to us on marchant@rookmaze.com
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Lawful basis for processing of your personal information - We have described above the purposes for which we may process your personal information. These purposes will at all times be justified by UK data protection law.
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General lawful basis - The lawful basis upon which we are able to process your personal data are:
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where we have your consent to use your data for a specific purpose;
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where it is necessary to enter into a legal contract with you or to perform obligations under a legal contract with you;
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where it is necessary to enable us to comply with a legal obligation;
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where it is necessary to ensure our own legitimate interests or the legitimate interests of a third party (provided that your own interests and rights do not override those interests). Wherever we rely upon this basis, details of the legitimate interests concerned shall be provided to you;
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where we need to protect your own vital interests (or the vital interests of another person); and/or
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where it is needed in the public interest (or where we are acting in our official functions), provided that the task or function has a clear basis in law.
In general, in order to meet the purposes, we have described above, we will process your personal information where we have your express consent on each occasion that the data is processed.
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Lawful basis specifically applicable to marketing - We will only ever use your personal information to send you marketing directly where we have your explicit consent (which will be obtained in a format separately to this policy).
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6. Sharing of your personal information
On any occasion where any of your personal information is shared with any third party, we shall only permit them to process such information for our required purposes, under our specific instruction, and not for their own purposes. We are required to enter into a formal legal agreement to enable such sharing to take place.
In order to meet the purposes, we have described above, we may on some occasions need to share your personal information with other third parties. Those third parties will be: companies within our group of companies, business partners, government bodies and law enforcement agencies, successors in title to our business, and suppliers we engage to process data on our behalf.
7. How long your personal information will be kept
Your personal information will only be kept for the period of time which is necessary for us to fulfil the above purposes.
We envisage that your personal information shall be retained by us for the following: 2 YEARS.
After the period described above, your information shall be properly deleted or anonymised.
8. Keeping your information secure
We will ensure the proper safety and security of your personal information and have measures in place to do so. We will also use technological and organisation measures to keep your information secure.
We have proper procedures in place to deal with any data security breach, which shall be reported and dealt with in accordance with data protection laws and regulations. You shall also be notified of any suspected data breach concerning your personal information.
9. Your rights
Under the UK General Data Protection Regulation, you have a number of important rights free of charge. In summary, those include rights to:
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fair processing of information and transparency over how we use your use personal information;
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access to your personal information and to certain other supplementary information that this Privacy Statement is already designed to address;
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require us to correct any mistakes in your information which we hold;
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require the erasure of personal information concerning you in certain situations;
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receive the personal information concerning you which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit this information to a third party in certain situations;
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object at any time to processing of personal information concerning you for direct marketing;
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object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you;
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object in certain other situations to our continued processing of your personal information, or ask us to suspend the processing procedure in order for you confirm its assurance or our reasoning for processing it;
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object to processing your personal information where we are doing so in reliance upon a legitimate interest of our own or of a third party and where you wish to raise to an objection to this particular ground;
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otherwise restrict our processing of your personal information in certain circumstances;
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claim compensation for damages caused by our breach of any data protection laws; and/or
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in any circumstance where we rely upon your consent for processing personal information, you may withdraw this consent at any time.
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For further information on each of those rights, including the circumstances in which they apply, see the Guidance from the UK Information Commissioner's Office (ICO) on your rights under the General Data Protection Regulations.
If you would like to exercise any of these rights, please contact our Data Protection Officer: DATA OFFICER. in the following manner: marchant@rookmaze.com
(10)Changes to the privacy policy
This privacy policy was published on 2nd March 2023. We may change this privacy policy from time to time and will notify you of any changes by: Email if you have opted to receive e-mails.
(11)Contacting us
Any requests or questions regarding the use of your personal information should be made to the above-named person using the following method: marchant@rookmaze.com